Zenarate Testing

Enables Zenarate users to be tested on their comprehension of training content and provides performance reporting to managers

Desarrollado por Caslon & Company

Zenarate is used by companies with large call centers to empower agents and collectors to provide a consistent and compliant customer experience across all call centers and agencies. The Zenarate App enables training and operational managers to evaluate employees’ comprehension of presented content and to document performance. The use of Zenarate with the Zenarate testing app reduces training time, improves speed to competency, reduces compliance infractions, and increases employee retention rates.

Features

3
Quizzes are attached to one or more training topics and integrated into user assignments
3
Quizzes are presented to users only after they have viewed the required content
3
Managers can quickly determine areas where individuals need improvement
3
Managers can evaluate areas where the training program is in need of improvement

Requirements

Customers pay a monthly license fee per user. Please contact info@zenarate.com for more information.
Esta aplicación requiere acceso a:
  • Ver los recopiladores de tus encuestas y aquellas compartidas contigo
  • Create or edit contacts in your account
  • Crear o editar respuestas de encuestas en tu cuenta
  • Crear o editar encuestas en tu cuenta
  • Ver tus contactos y tus listas de contactos
  • Ver las opciones seleccionadas junto con las respuestas abiertas
  • Ver tus encuestas y aquellas compartidas contigo
  • Create or edit collectors for surveys in your account
  • Ver los equipos a los que perteneces
  • Ver si las encuestas en tu cuenta tienen respuestas y consultar sus metadatos
  • Ver webhooks para recibir notificaciones cuando hay cambios en tu cuenta
  • Create and edit webhooks to receive notifications when there are changes in your account
  • Ver tu biblioteca de temas y plantillas de encuestas
  • Ver tu información de usuario

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