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At SurveyMonkey, we help individuals, communities and businesses communicate, collaborate and make informed decisions with our online survey solutions. We are building a team of highly-talented, passionate people to deliver innovative, easy-to-use solutions and provide excellent support to our customers.

Join us as we execute on our mission to enable thousands of people to participate in creative endeavors, garner essential insights into business and personal affairs, and make better plans and decisions in a fast-moving world.

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Director, NOC

Engineering

San Mateo

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Acerca de SurveyMonkey

Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.

The Role

We are looking for a disciplined Enterprise Operations Center (Network Operations Center) Director.  This role will build and manage a team of engineers who are proactive, collaborative, and tasked with automating metrics and reporting of overall site health. This leader is highly responsive, able to think under pressure, and thrives on the challenges of sustaining highly available systems in a rapidly growing organization. The ideal candidate has a proven ability to lead a team that develops automation to recognize patterns, allowing the team to anticipate, detect, and resolve system issues.

Responsibilities

  • Create and lead the Enterprise Operations Center (Network Operations Center) engineering team that provides the active, 24-hour monitoring of our production services
  • Create and manage escalation, incident management and resolution processes
  • Manage swift escalation and resolution of issues that affect the availability of production systems
  • Oversees creation of automation to facilitate key activities such as timely triage of issues, rapid system recovery, and speedy validation of service restoration
  • Increase visibility and drive improvements in core site operational metrics
  • Build strong partnerships with other teams inside and outside of Engineering
  • Coach and mentor talented engineers

Requirements

  • 10+ years of reliability and/or systems engineering experience
  • 4+ years of successful operations management experience in a technical operations environment
  • Previous operational responsibility in a highly available, distributed systems environment
  • Strong leadership skills and the ability to motivate teams
  • Capable of leading a discussion with upper management
  • Strong coaching and mentoring skills

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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