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At SurveyMonkey, we help individuals, communities and businesses communicate, collaborate and make informed decisions with our online survey solutions. We are building a team of highly-talented, passionate people to deliver innovative, easy-to-use solutions and provide excellent support to our customers.

Join us as we execute on our mission to enable thousands of people to participate in creative endeavors, garner essential insights into business and personal affairs, and make better plans and decisions in a fast-moving world.

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Senior Technical Program Manager

Product

San Mateo

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Acerca de SurveyMonkey

Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.

The Role

SurveyMonkey is searching for an exceptional Senior Technical Program Manager to help Product & Engineering teams continuously improve the velocity, quality, and satisfaction of their work.   You have solid communication skills that are empathic, while balancing being a taskmaster, and driving consensus.  This is an individual-contributor role, reporting into a central program management group.

Responsibilities

  • Lead planning, execution, and delivery of cross-functional initiatives; working with multiple delivery teams
  • Develop roadmaps and resource plans with senior management team
  • Manage multiple projects simultaneously and work autonomously in a fast-paced environment
  • Prepare and present program and project status: report on key achievements, set up clear and concise reporting dashboards to be shared with key stakeholders on a regular basis
  • Create a collaborative work environment that fosters transparency, autonomy, innovation, and learning
  • Drive for clarity to keep teams moving forward
  • Comfortable with balancing the tactical and strategic
  • Develop strong relationships with key business leaders ensuring programs remain aligned with business priorities and outcome
  • Assess operational processes to identify potential areas of conflict, and develop options to solve/improve; Drive on-going process improvements to optimize execution and efficiency
  • Mentor others in best practices for planning and execution; maintain high standards of communication and consistency

Minimum Qualifications

  • 5+ years of technical program management experience of large scale cross-functional programs for SaaS based proucts
  • 5+ years experience managing engineering and infrastructure based programs or projects  
  • Thorough understanding of software development lifecycle; with ability to adjust using agile methodologies
  • Practical experience program managing Software as a Service products and cloud-based services
  • Strong knowledge in cloud technologies and DevOps practices
  • Strong business acumen, with ability to translate business objectives into supporting system requirements
  • Ability to define and refine the process while keeping things light and adaptable
  • Self-directed, detail oriented problem solver
  • Excellent verbal and written communication skills with the ability to traverse both vertically and horizontally across the organization
  • Ability to communicate effectively with both technical and non-technical individuals
  • Strong software engineering technical background with a passion for delivering high quality and high performance products
  • Ability to influence peers and managers while dealing with ambiguity

Preferred Qualifications

  • Proficiency in planning and reporting tools
  • Exceptional understanding of Network and Service performance and availability; previous experience supporting Infrastructure, Devops, or cloud operations
  • Knowledge of industry trends and continuous delivery
  • AGILE Scrum certification

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.

SurveyMonkey is an equal opportunity employer.

Apply Now

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