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* 1. The term “failure mode” is defined as the:

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* 2. _____________ should be described in terms of what the customer might notice or experience

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* 3. A (Process) _______________ is defined as the manner in which the process could cause the product not to deliver or provide the intended function.

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* 4. Typical ___________ may include the classic Ishikawa’s 4M

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* 5. When an action has been completed, Occurrence, and Detection values are reassessed, and a new ____________ may be determined.

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