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Goldcar 2015 Sustainability Survey
1. Please mark the stakeholder group that you belong to (your relationship with Goldcar).
(Required.)
Shareholder
Customer
Employee
Supplier
Rental agency
Franchisee
Local community
Public administration
Airport operator
2. State how important you think these environmental, social and economic aspects should be to Goldcar.
(1 - Not very important; 2 - Important; 3 - Very important)
ECONOMY
(Required.)
1
2
3
Economic performance, value generated and distributed
1
2
3
Impact on the labour market, with salaries that exceed the local minimum wage in all countries where it is active.
1
2
3
Priority purchase from local suppliers to boost the local economy
1
2
3
Extension of Goldcar's strategy and business model to its franchises, including sustainability issues.
1
2
3
Responsible purchasing and supplier evaluation policies based on human rights, labour practices, environment, anti-corruption, safety, etc.
1
2
3
Other (please specify).
ENVIRONMENT
(Required.)
1
2
3
Management of consumption and purchase of environmentally sustainable materials, including those used in vehicle workshops and washing facilities (motor oils, organic detergents, etc.)
1
2
3
Management of energy consumption, including rental fleet fuel, energy efficiency initiatives of facilities and use of fuels from renewable sources.
1
2
3
Management of water consumption and water saving measures.
1
2
3
Initiatives to mitigate climate change, including emissions from the rental fleet.
1
2
3
Involving customers in actions aimed at offsetting their CO2 emissions.
1
2
3
Management and treatment of waste and wastewater to minimize their impact.
1
2
3
Increased supply of low-emission vehicles (hybrid and biodiesel) and electric vehicles in Goldcar's fleet.
1
2
3
Investment in management and improvement of environmental performance.
1
2
3
Informing employees and customers and raising their awareness of good environmental practices
1
2
3
Commitment to sectoral initiatives to develop new fuels and clean technologies.
1
2
3
Other (please specify).
LABOUR PRACTICES
(Required.)
1
2
3
Working conditions for quality employment
1
2
3
Relations between employees and management
1
2
3
Promoting health and safety
1
2
3
Training and professional development
1
2
3
Promoting equality between men and women (promotion, payment, etc.)
1
2
3
An inclusive work environment based on the appreciation of diversity and multiculturalism.
1
2
3
Other (please specify).
HUMAN RIGHTS
(Required.)
1
2
3
Training employees in human rights policies and procedures
1
2
3
Detection and remediation of cases of discrimination.
1
2
3
Freedom of association and collective bargaining.
1
2
3
Prevention of child labour and forced labour.
1
2
3
Training of security personnel in human rights.
1
2
3
Evaluation of workplaces, including those of franchisees, according to their risk to human rights.
1
2
3
Otro (especifique).
SOCIETY
(Required.)
1
2
3
Mechanisms for complaint regarding environmental issues, labour issues, and human and social rights.
1
2
3
Active participation at local level through initiatives of social action, solidarity and corporate volunteering.
1
2
3
Actively fighting corruption.
1
2
3
Prevention of unfair competition practices.
1
2
3
Normative compliance
1
2
3
Other (please specify).
RESPONSIBILITY IN THE SERVICE
(Required.)
1
2
3
Safety practices and policies in maintaining the fleet of vehicles
1
2
3
Customer satisfaction and complaint mechanisms
1
2
3
Best practices in marketing - Transparency and trust online
1
2
3
Ensuring security of payments and transactions made through the web.
1
2
3
Use of new technologies to improve the services offered to customers (e.g. Improving speed of vehicle delivery and encouraging contact with customers)
1
2
3
Privacy policy regarding customer data
1
2
3
Other (please specify).
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