SOUTHBOUND QUESTIONNAIRE

1. Evaluate the overall service

Welcome back from your exciting journey in Chile! We hope you had a delightful experience filled with cherished memories. At Southbound, we are committed to enhancing our services continually and your valuable insights play a crucial role in the process of crafting exceptional travel experiences. We kindly invite you to share your thoughts through this brief survey, taking no more than 2 minutes of your time. Thank you in advance for your participation!

Please, evaluate from 1 to 5 according to the following:

1= Bad
2= Average
3= Good
4= Very good
5= Excellent

Question Title

* Dear traveller, please fill out the details below

Name:

E-mail:

Travel Date:

Nationality:

Travel Agency:

Southbound Booking Reference (WHFT-WHGR):

Question Title

* Please evaluate the following aspects of the service provided by Southbound.

	Excellent	Very good	Good	Average	Bad	N/A
Overall service provided by Southbound	Overall service provided by Southbound Excellent	Overall service provided by Southbound Very good	Overall service provided by Southbound Good	Overall service provided by Southbound Average	Overall service provided by Southbound Bad	Overall service provided by Southbound N/A
Support provided by the Southbound team and staff	Support provided by the Southbound team and staff Excellent	Support provided by the Southbound team and staff Very good	Support provided by the Southbound team and staff Good	Support provided by the Southbound team and staff Average	Support provided by the Southbound team and staff Bad	Support provided by the Southbound team and staff N/A
Southbound's transfer and operations services	Southbound's transfer and operations services Excellent	Southbound's transfer and operations services Very good	Southbound's transfer and operations services Good	Southbound's transfer and operations services Average	Southbound's transfer and operations services Bad	Southbound's transfer and operations services N/A
The information received at the beginning of your trip	The information received at the beginning of your trip Excellent	The information received at the beginning of your trip Very good	The information received at the beginning of your trip Good	The information received at the beginning of your trip Average	The information received at the beginning of your trip Bad	The information received at the beginning of your trip N/A
Quality and content of the excursion provided by Southbound	Quality and content of the excursion provided by Southbound Excellent	Quality and content of the excursion provided by Southbound Very good	Quality and content of the excursion provided by Southbound Good	Quality and content of the excursion provided by Southbound Average	Quality and content of the excursion provided by Southbound Bad	Quality and content of the excursion provided by Southbound N/A

Additional Comments