Customer satisfaction survey Question Title * 1. Reason for taking the survey Complaint Service request Suggestion Customer satisfaction Follow-up Question Title * 2. Which of our services do you currently use? Air and/or maritime freight export services Air and/or maritime freight import services Customs management Ground transportation Warehousing Question Title * 3. Overall, how would you rate the quality of our services? Excellent Good Regular Lacking Question Title * 4. How would you rate the level of clarity and efficiency of our communications with you? Excellent Good Regular Lacking Question Title * 5. How informed were you kept about your cargo’s movement? Fully-informed Adequately-informed Ill-informed Was not informed Question Title * 6. How would you rate our level of compliance with deadlines? Excellent Good Regular Lacking Question Title * 7. Rate the net worth of our product(s) and service(s) in comparison with its price Low cost in comparison to the net worth of the service Fair price in comparison to the net worth of the service Price is aceptable in comparison to the net worth of the product High price in comparison to the net worth of the service Question Title * 8. How would you rate the level of service and knowledge of the personnel that assisted you? Excellent Good Regular Lacking Name of DIF representative that assisted you Question Title * 9. Would you do business with us again? Yes Probably No Question Title * 10. Would you recommend our services to others? Yes Probably No Question Title * 11. Would you rate your consumer experience as better than a previous one, worse than the previous one, similar, or is this your first time using our products and services? Better Similar Worse I have not done business with you before Question Title * 12. Do you have any additional comments or suggestions? Question Title * 13. Customer details First name Last name Company E-mail Phone Listo
