* 1. SALES

  Unacceptable Unsatisfactory Satisfactory Very Satisfactory Excellent
RFQ turnaround time
Clarification of  quotation observations
Follow up on initial quotation

* 2. PROJECT MONITORING AND CONTROL

  Unacceptable Unsatisfactory Satisfactory Very Satisfactory Excellent
Effective communication and coordination between Customer Rep. and Project Leader during project execution
Project leader’s response to customer’s needs
Effectiveness of Project Leader’s daily meetings (Project Progress Reports)
Monitoring of activities by the modality of Time and Material
Time to quote an aditional work from the Project administrator (WE)
Verify final billing information with the Project administrator

* 3. ASSETS AND SERVICE SUPPLY

  Unacceptable Unsatisfactory Satisfactory Very Satisfactory Excellent
The requested materials meet the specifications / characteristics of the requirements
Material delivered in the estimated time
Intervention of Foreign Trade in the release of materials
Import / export of materials.

* 4. SERVICE FULFILLMENT

  Unacceptable Unsatisfactory Satisfactory Very Satisfactory Excellent
Competence of the Quality Inspector during works & inspections
Do the Inspection Reports fulfil all the client requirements and necessities
Waste disposal
Spills prevention
Access control
Employee adherance to safety rules
Communication and coordination between Customer Rep. and Supt.  during project execution
Cleaning, handling & care for Customer property
Program vs time delivery of Works
Blocking arrangement
Docking maneuver
Undicking maneuver.

* 5. PROGRAM COMPLIANCE BASED ON PERFORMANCE RANKINGS

  Unacceptable Unsatisfactory Satisfactory Very Satisfactory Excellent
Time of the Steelworks
Quality of the Steelworks
Time of Mechanic works
Quality of Mechanic works
Time of Hull cleaning works
Quality of Hull cleaning works
Time of Coating works
Quality of Coating works
Time of Electrical works
Quality of Electrical works
Time of Piping works
Quality Piping works
Time of Machining works
Quality of Machining works
Time of Scaffolding works
Quality of Scaffolding works
Time of Maneuvering works
Quality of Maneuvering works

* 6. Recommendation for Improvement

* 7. Would you recommend our services?

* 8. Client's Information

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