Client's Feedback

Question Title

* 1. SALES

	Unacceptable	Unsatisfactory	Satisfactory	Very Satisfactory	Excellent
RFQ turnaround time	RFQ turnaround time Unacceptable	RFQ turnaround time Unsatisfactory	RFQ turnaround time Satisfactory	RFQ turnaround time Very Satisfactory	RFQ turnaround time Excellent
Clarification of quotation observations	Clarification of quotation observations Unacceptable	Clarification of quotation observations Unsatisfactory	Clarification of quotation observations Satisfactory	Clarification of quotation observations Very Satisfactory	Clarification of quotation observations Excellent
Follow up on initial quotation	Follow up on initial quotation Unacceptable	Follow up on initial quotation Unsatisfactory	Follow up on initial quotation Satisfactory	Follow up on initial quotation Very Satisfactory	Follow up on initial quotation Excellent

Recommendation for Improvement

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* 2. PROJECT MONITORING AND CONTROL

	Unacceptable	Unsatisfactory	Satisfactory	Very Satisfactory	Excellent
Effective communication and coordination between Customer Rep. and Project Leader during project execution	Effective communication and coordination between Customer Rep. and Project Leader during project execution Unacceptable	Effective communication and coordination between Customer Rep. and Project Leader during project execution Unsatisfactory	Effective communication and coordination between Customer Rep. and Project Leader during project execution Satisfactory	Effective communication and coordination between Customer Rep. and Project Leader during project execution Very Satisfactory	Effective communication and coordination between Customer Rep. and Project Leader during project execution Excellent
Project leader’s response to customer’s needs	Project leader’s response to customer’s needs Unacceptable	Project leader’s response to customer’s needs Unsatisfactory	Project leader’s response to customer’s needs Satisfactory	Project leader’s response to customer’s needs Very Satisfactory	Project leader’s response to customer’s needs Excellent
Effectiveness of Project Leader’s daily meetings (Project Progress Reports)	Effectiveness of Project Leader’s daily meetings (Project Progress Reports) Unacceptable	Effectiveness of Project Leader’s daily meetings (Project Progress Reports) Unsatisfactory	Effectiveness of Project Leader’s daily meetings (Project Progress Reports) Satisfactory	Effectiveness of Project Leader’s daily meetings (Project Progress Reports) Very Satisfactory	Effectiveness of Project Leader’s daily meetings (Project Progress Reports) Excellent
Monitoring of activities by the modality of Time and Material	Monitoring of activities by the modality of Time and Material Unacceptable	Monitoring of activities by the modality of Time and Material Unsatisfactory	Monitoring of activities by the modality of Time and Material Satisfactory	Monitoring of activities by the modality of Time and Material Very Satisfactory	Monitoring of activities by the modality of Time and Material Excellent
Time to quote an aditional work from the Project administrator (WE)	Time to quote an aditional work from the Project administrator (WE) Unacceptable	Time to quote an aditional work from the Project administrator (WE) Unsatisfactory	Time to quote an aditional work from the Project administrator (WE) Satisfactory	Time to quote an aditional work from the Project administrator (WE) Very Satisfactory	Time to quote an aditional work from the Project administrator (WE) Excellent
Verify final billing information with the Project administrator	Verify final billing information with the Project administrator Unacceptable	Verify final billing information with the Project administrator Unsatisfactory	Verify final billing information with the Project administrator Satisfactory	Verify final billing information with the Project administrator Very Satisfactory	Verify final billing information with the Project administrator Excellent

Recommendation for Improvement

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* 3. ASSETS AND SERVICE SUPPLY

	Unacceptable	Unsatisfactory	Satisfactory	Very Satisfactory	Excellent
The requested materials meet the specifications / characteristics of the requirements	The requested materials meet the specifications / characteristics of the requirements Unacceptable	The requested materials meet the specifications / characteristics of the requirements Unsatisfactory	The requested materials meet the specifications / characteristics of the requirements Satisfactory	The requested materials meet the specifications / characteristics of the requirements Very Satisfactory	The requested materials meet the specifications / characteristics of the requirements Excellent
Material delivered in the estimated time	Material delivered in the estimated time Unacceptable	Material delivered in the estimated time Unsatisfactory	Material delivered in the estimated time Satisfactory	Material delivered in the estimated time Very Satisfactory	Material delivered in the estimated time Excellent
Intervention of Foreign Trade in the release of materials	Intervention of Foreign Trade in the release of materials Unacceptable	Intervention of Foreign Trade in the release of materials Unsatisfactory	Intervention of Foreign Trade in the release of materials Satisfactory	Intervention of Foreign Trade in the release of materials Very Satisfactory	Intervention of Foreign Trade in the release of materials Excellent
Import / export of materials.	Import / export of materials. Unacceptable	Import / export of materials. Unsatisfactory	Import / export of materials. Satisfactory	Import / export of materials. Very Satisfactory	Import / export of materials. Excellent

Recommendation for Improvement

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* 4. SERVICE FULFILLMENT

	Unacceptable	Unsatisfactory	Satisfactory	Very Satisfactory	Excellent
Competence of the Quality Inspector during works & inspections	Competence of the Quality Inspector during works & inspections Unacceptable	Competence of the Quality Inspector during works & inspections Unsatisfactory	Competence of the Quality Inspector during works & inspections Satisfactory	Competence of the Quality Inspector during works & inspections Very Satisfactory	Competence of the Quality Inspector during works & inspections Excellent
Do the Inspection Reports fulfil all the client requirements and necessities	Do the Inspection Reports fulfil all the client requirements and necessities Unacceptable	Do the Inspection Reports fulfil all the client requirements and necessities Unsatisfactory	Do the Inspection Reports fulfil all the client requirements and necessities Satisfactory	Do the Inspection Reports fulfil all the client requirements and necessities Very Satisfactory	Do the Inspection Reports fulfil all the client requirements and necessities Excellent
Waste disposal	Waste disposal Unacceptable	Waste disposal Unsatisfactory	Waste disposal Satisfactory	Waste disposal Very Satisfactory	Waste disposal Excellent
Spills prevention	Spills prevention Unacceptable	Spills prevention Unsatisfactory	Spills prevention Satisfactory	Spills prevention Very Satisfactory	Spills prevention Excellent
Access control	Access control Unacceptable	Access control Unsatisfactory	Access control Satisfactory	Access control Very Satisfactory	Access control Excellent
Employee adherance to safety rules	Employee adherance to safety rules Unacceptable	Employee adherance to safety rules Unsatisfactory	Employee adherance to safety rules Satisfactory	Employee adherance to safety rules Very Satisfactory	Employee adherance to safety rules Excellent
Communication and coordination between Customer Rep. and Supt. during project execution	Communication and coordination between Customer Rep. and Supt. during project execution Unacceptable	Communication and coordination between Customer Rep. and Supt. during project execution Unsatisfactory	Communication and coordination between Customer Rep. and Supt. during project execution Satisfactory	Communication and coordination between Customer Rep. and Supt. during project execution Very Satisfactory	Communication and coordination between Customer Rep. and Supt. during project execution Excellent
Cleaning, handling & care for Customer property	Cleaning, handling & care for Customer property Unacceptable	Cleaning, handling & care for Customer property Unsatisfactory	Cleaning, handling & care for Customer property Satisfactory	Cleaning, handling & care for Customer property Very Satisfactory	Cleaning, handling & care for Customer property Excellent
Program vs time delivery of Works	Program vs time delivery of Works Unacceptable	Program vs time delivery of Works Unsatisfactory	Program vs time delivery of Works Satisfactory	Program vs time delivery of Works Very Satisfactory	Program vs time delivery of Works Excellent
Blocking arrangement	Blocking arrangement Unacceptable	Blocking arrangement Unsatisfactory	Blocking arrangement Satisfactory	Blocking arrangement Very Satisfactory	Blocking arrangement Excellent
Docking maneuver	Docking maneuver Unacceptable	Docking maneuver Unsatisfactory	Docking maneuver Satisfactory	Docking maneuver Very Satisfactory	Docking maneuver Excellent
Undicking maneuver.	Undicking maneuver. Unacceptable	Undicking maneuver. Unsatisfactory	Undicking maneuver. Satisfactory	Undicking maneuver. Very Satisfactory	Undicking maneuver. Excellent

Recommendation for Improvement

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* 5. PROGRAM COMPLIANCE BASED ON PERFORMANCE RANKINGS

	Unacceptable	Unsatisfactory	Satisfactory	Very Satisfactory	Excellent
Time of the Steelworks	Time of the Steelworks Unacceptable	Time of the Steelworks Unsatisfactory	Time of the Steelworks Satisfactory	Time of the Steelworks Very Satisfactory	Time of the Steelworks Excellent
Quality of the Steelworks	Quality of the Steelworks Unacceptable	Quality of the Steelworks Unsatisfactory	Quality of the Steelworks Satisfactory	Quality of the Steelworks Very Satisfactory	Quality of the Steelworks Excellent
Time of Mechanic works	Time of Mechanic works Unacceptable	Time of Mechanic works Unsatisfactory	Time of Mechanic works Satisfactory	Time of Mechanic works Very Satisfactory	Time of Mechanic works Excellent
Quality of Mechanic works	Quality of Mechanic works Unacceptable	Quality of Mechanic works Unsatisfactory	Quality of Mechanic works Satisfactory	Quality of Mechanic works Very Satisfactory	Quality of Mechanic works Excellent
Time of Hull cleaning works	Time of Hull cleaning works Unacceptable	Time of Hull cleaning works Unsatisfactory	Time of Hull cleaning works Satisfactory	Time of Hull cleaning works Very Satisfactory	Time of Hull cleaning works Excellent
Quality of Hull cleaning works	Quality of Hull cleaning works Unacceptable	Quality of Hull cleaning works Unsatisfactory	Quality of Hull cleaning works Satisfactory	Quality of Hull cleaning works Very Satisfactory	Quality of Hull cleaning works Excellent
Time of Coating works	Time of Coating works Unacceptable	Time of Coating works Unsatisfactory	Time of Coating works Satisfactory	Time of Coating works Very Satisfactory	Time of Coating works Excellent
Quality of Coating works	Quality of Coating works Unacceptable	Quality of Coating works Unsatisfactory	Quality of Coating works Satisfactory	Quality of Coating works Very Satisfactory	Quality of Coating works Excellent
Time of Electrical works	Time of Electrical works Unacceptable	Time of Electrical works Unsatisfactory	Time of Electrical works Satisfactory	Time of Electrical works Very Satisfactory	Time of Electrical works Excellent
Quality of Electrical works	Quality of Electrical works Unacceptable	Quality of Electrical works Unsatisfactory	Quality of Electrical works Satisfactory	Quality of Electrical works Very Satisfactory	Quality of Electrical works Excellent
Time of Piping works	Time of Piping works Unacceptable	Time of Piping works Unsatisfactory	Time of Piping works Satisfactory	Time of Piping works Very Satisfactory	Time of Piping works Excellent
Quality Piping works	Quality Piping works Unacceptable	Quality Piping works Unsatisfactory	Quality Piping works Satisfactory	Quality Piping works Very Satisfactory	Quality Piping works Excellent
Time of Machining works	Time of Machining works Unacceptable	Time of Machining works Unsatisfactory	Time of Machining works Satisfactory	Time of Machining works Very Satisfactory	Time of Machining works Excellent
Quality of Machining works	Quality of Machining works Unacceptable	Quality of Machining works Unsatisfactory	Quality of Machining works Satisfactory	Quality of Machining works Very Satisfactory	Quality of Machining works Excellent
Time of Scaffolding works	Time of Scaffolding works Unacceptable	Time of Scaffolding works Unsatisfactory	Time of Scaffolding works Satisfactory	Time of Scaffolding works Very Satisfactory	Time of Scaffolding works Excellent
Quality of Scaffolding works	Quality of Scaffolding works Unacceptable	Quality of Scaffolding works Unsatisfactory	Quality of Scaffolding works Satisfactory	Quality of Scaffolding works Very Satisfactory	Quality of Scaffolding works Excellent
Time of Maneuvering works	Time of Maneuvering works Unacceptable	Time of Maneuvering works Unsatisfactory	Time of Maneuvering works Satisfactory	Time of Maneuvering works Very Satisfactory	Time of Maneuvering works Excellent
Quality of Maneuvering works	Quality of Maneuvering works Unacceptable	Quality of Maneuvering works Unsatisfactory	Quality of Maneuvering works Satisfactory	Quality of Maneuvering works Very Satisfactory	Quality of Maneuvering works Excellent

Recommendation for Improvement:

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* 6. Recommendation for Improvement

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* 7. Would you recommend our services?

YES

NO

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* 8. Client's Information

Client's Name

Company Name

Vessel Name