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Customer Satisfaction Survey
1.
Please provide your name
2.
Please provide your company name
On a scale of one to ten being one the lowest and ten the highest:
3.
How would you rate Plastic Fabric Solutions in the following area? PRODUCT QUALITY: Product presentation, identification, packaging, and overall product quality.
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Comments:
4.
How would you rate our company in the following area?
SERVICE QUALITY: Responsiveness, speed, and friendliness of our customer service team.
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How would you rate our company in the following area?
PROCESS QUALITY: Quoting, invoicing, and billing processes.
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Comments
6.
How would you rate our company in the following area?
ON-TIME DELIVERY: Reliability and commitment to agreed delivery times.
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Comments
7.
On a scale of one to ten, how likely are you to recommend our products and services to a colleague or another company in the industry?
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Comments
8.
What would be the main reason you would recommend us?
Product quality.
Price
Stock availability/Delivery
Service quality
Brand trust
Business relationship
Other
9.
When you think about tarpaulin suppliers, Plastic Fabric Solutions is:
Our primary supplier
One of our preferred suppliers
Average
An occasional supplier
Only when necessary
10.
Compared to other tarpaulin suppliers you know, our company is:
One of the best
Among the best
Average
Below average
Worse
11.
If another supplier offered you better commercial terms, how likely would you be to switch tarpaulin suppliers
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Comments
12.
What do you think we should improve?
Thank you for taking one minute of your time to give us feedback about your experience.
We truly appreciate it.
Please contact us for any aditional comments about our product
Toll free (866) 973 7185
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