proceedit BPMS, BPM and BPaaS Market Survey 2015 100% of survey complete. Question Title * 1. Which option describes better your professional activity? Student Teacher Free-lance professional Entrepreneur Enterprise partner / owner Working in a business consultancy company Working in a technological consultancy company Working in a BPMS software vendor company Working in a technology vendor Working in a technology distributor Working in a technological services provider Working in a private end user company Working in a public end user institution Professional in transition Retired professional Other (please, specify) Question Title * 2. In what country do you (will / have) develop(ed) most of your professional activity? Argelia Angola Argentina Australia Austria Azerbaiyán Bangladés Belarus Bélgica Belice Bolivia Brasil Bulgaria Canadá Chile China Colombia Costa Rica Croacia Cuba República Checa República Dominicana Ecuador Egipto El Salvador Finlandia Francia Alemania Grecia Guatemala Hong Kong Hungría India Indonesia Iran Iraq Irlanda Israel Italia Japón Kazajistán Korea Kuwait Libia Luxemburgo Malasia México Marruecos Birmania Países Bajos New Zeeland Nigeria Noruega Omán Pakistán Panamá Perú Filipinas Polonia Portugal Puerto Rico Qatar Rumania Russia Arabia Saudita Singapur Eslovaquia Eslovenia Sudáfrica España Sri Lanka Sudan Suecia Suiza Taiwán Tailandia Túnez Turquía UK Ucrania Emiratos Árabes Unidos Uruguay USA Uzbekistán Venezuela Vietnam Other (please, specify) Question Title * 3. How many employees work globally in your organization? I'm not working I'm a free-lance Between 2 and 5 Between 5 and 10 Between 10 and 25 Between 25 and 50 Between 50 and 100 Between 100 and 250 Between 250 and 500 Between 500 and 1.000 Between 1.000 and 2.500 Between 2.500 and 5.000 Between 5.000 and 10.000 Between 10.000 and 25.000 Between 25.000 and 50.000 Between 50.000 and 100.000 Between 100.000 and 250.000 Between 250.000 and 500.000 More than 500.000 Not applicable I don't know No answer Other (please, specify) Question Title * 4. In which of the sectors indicated here below could better be included your organization? Agricultural Army Banking BPO Chemical & petrochemical industry Consultancy Distribution Energy & utilities Engineering & construction Fishing Food industry Free-lance Government Hardware industry I don't know Information Technology Insurance Internet Leisure Mining No answer Non-profit organizations Not applicable Other industries Other services Pharmaceutical industry Private education Private health Public administration Public education Public health Religion Retail Software industry Telecommunications Tourism Transport & logistics Travel Question Title * 5. Are you personally involved in BPMS (Business Process Management Suites), BPM (Business Process Management) or BPaaS (Business Process as a Service)? Yes, as teacher Not at all Yes, in marketing Yes, in pre-sales Yes, in sales Yes, as business consultant Yes, as technological consultant Yes, as business manager Yes, as IT manager Yes, as decider Yes, as a company partner / owner Yes, as user, actor in business processes Yes, as service operator Yes, as related services provider Yes, as related products supplier Not applicable I Don't know No answer Other (please, specify) Question Title * 6. Your organization, has already implemented automated BPM processes for its internal use? Not at all Not yet, but we are studying it Not yet, but we are right now discovering our processes Not yet, but we are right now mapping / defining our processes Not yet, but we have already mapped / defined our processes We are just now implementing our first automated BPM process Yes, we have already implemented our first automated BPM process Yes, we have already implemented between 2 and 5 automated BPM processes Yes, we have already implemented between 5 and 10 automated BPM processes Yes, we have already implemented between 10 and 25 automated BPM processes Yes, we have already implemented between 25 and 50 automated BPM processes Yes, we have already implemented between 50 and 100 automated BPM processes Yes, we have already implemented between 100 and 250 automated BPM processes Yes, we have already implemented between 250 and 500 automated BPM processes Yes, we have already implemented between 500 and 1.000 automated BPM processes Yes, we have already implemented between 1.000 and 2.500 automated BPM processes Yes, we have already implemented between 2.500 and 5.000 automated BPM processes Yes, we have already implemented more than 5.000 automated BPM processes Not applicable I don't know No answer Other (please, specify) Question Title * 7. Which are the most important breaks and barriers your organization is experimenting / has experimented when trying to implement its firsts automated BPM processes? (please, mark up to 3 answers) Due to the complexity of our operations we consider it is not possible to automate them Slow BPMS learning curve Afraid about continuity in business of the BPMS software vendor Lack of business consultancy skills It is / was not easy to convince our management level No answer Not enough or low resources assignment because of the lower priority of BPM implementation project comparing to external projects Lack of technological consultancy skills We can't put a value on the intangible benefits expected, then there is no way to justify the project from the financial point of view Decision on which technological consultancy company to contract Not applicable Decision on which business consultancy company to contract Cultural barriers of managers and users Our business is essentially driven by persons, no way to automate their skills and knowledge Our operations change constantly with many new business cases and exceptions, then it is not possible to predefine how are we working Taking into account the high cost of the implementation of a single automated BPM process and the high number of business processes our organization is operating, we really can't afford the total required investment High cost of development / integration of the BPM processes High cost of the maintenance and continuous updating / improvement of the BPM processes We were / are afraid of losing flexibility in operating our business We don't have solved / stabilized yet the support for our transactional / registering part of business which is our priority High cost of license of the BPMS platforms We were / are afraid of the difficulties of the change management involved on BPM implementation We were / are not convinced of the promised savings Due to inflexibility on the labour/unions we would not be able to take profit of the potential savings Difficulties on discovering / mapping / defining our business processes I don't know Decision on which BPMS platform to use between more than 400 in the market High cost of maintenance of the BPMS platforms Lack of strong leadership Difficulties on the integration with the existing corporate applications Other (please, specify) Question Title * 8. In which of the BPM implementation project phases did you found / are you finding more difficulties in the implementation of automated BPM processes? (please, mark up to 3 answers) C level sponsorship Business process discovering Business process mapping Business process optimization (OPEX) Technical feasibility analysis BPMS selection BPMS training Simulation and what-if analysis Cost and benefit estimation Investment justification (ROI, IRR, ...) Budget allocation Management "GO" Functional analysis Organic analysis BPMS installation BPMS configuration Development Process Standardization Mobilization of process tasks Design / evolution of process tasks forms Treatment of non-foreseen use cases and exceptions Piloting Integration with corporate applications Testing Training Data / documents charge / migration / synchronization Start-up Users Adoption / Change management User reactivity Deployment to third parties actors Monitoring Systems and applications updating & maintenance Users support Collecting users feedback On-line optimization Tracing & auditory Security of data and documents Regulations compliance Project management Time and cost control of the project Maintenance BPMS version upgrades Treatment of unespected exceptions Changes / new use cases implementation Continuous improvement Continuity with next process implementation Migration to other platforms Not applicable I don't know No answer Otra (especifique) Question Title * 9. According to your experience, what is the average effort to develop a medium complexity automated BPM process, including everything: from the discovery phase to the successful start-up, and from both customer and third parties involved sides? Less than 50 hours From 50 to 100 hours From 100 to 250 hours From 250 to 500 hours From 500 to 750 hours From 750 to 1.000 hours From 1.000 to 1.250 hours From 1.250 to 1.500 hours From 1.500 to 1.750 hours From 1.750 to 2.000 hours From 2.000 to 2.250 hours From 2.250 to 2.500 hours From 2.500 to 2.750 hours From 2.750 to 3.000 hours From 3.000 to 3.250 hours From 3.250 to 3.500 hours From 3.500 to 3.750 hours From 3.750 to 4.000 hours From 4.000 to 4.250 hours From 4.250 to 4.500 hours From 4.500 to 4.750 hours From 4.750 to 5.000 hours More than 5.000 hours Not clear to me Not applicable I don't know No answer Other (please, specify) Question Title * 10. According to your experience, which is the average complexity of a typical automated BPM process of a medium size, expressed as per the number of process tasks forming the process class, including personal and automated ones? Between 1 and 2 Between 2 and 3 Less than 5 Between 5 to 10 Between 10 to 20 Between 20 to 30 Between 30 to 40 Between 40 to 50 Between 50 to 60 Between 60 to 70 Between 70 to 80 Between 80 to 90 Between 90 to 100 Between 100 to 110 Between 110 to 120 Between 120 to 130 Between 130 to 140 Between 140 to 150 Between 150 to 160 Between 160 to 170 Between 170 to 180 Between 180 to 190 Between 190 to 200 Between 200 to 210 Between 210 to 220 Between 220 to 230 Between 230 to 240 Between 240 to 250 More than 250 Not clear to me Not applicable I don't know No answer Other (please, specify) Question Title * 11. Do you / your organization use a specific BPA (Business Process Analysis) tool to discover, map, diagram, define, and simulate your business process? I don't know No answer No we use just Visio or similar simple diagramming tools No, we use the tools provided by the BPMS platform Not applicable Process Designer (Retgoo) Yes, AccuProcess Yes, Adonis (BOC) Yes, Aris (IDS Scheer > Software AG) Yes, Atego Yes, Barium Yes, Borland® Together® Yes, BusinessGenetics® BPM Yes, BusinessOptix Yes, cDevWorkflow Yes, Corporate Modeller (Casewise) Yes, Enterprise Architect (Sparx Systems) Yes, Eunomia Yes, Flow Modeler (GEMWorX) Yes, iGrafx Yes, iServer (Orbus Software) Yes, Iyopro Yes, Jira (Mongo DB) Yes, L-SIM Server™ (Lanner) Yes, MagicDraw (NoMagic) Yes, Mega Yes, Modelio Yes, Mood Yes, Nimbus (Tibco) Yes, our own tools developed internally Yes, ProActivity (EMC) Yes, QPR ProcessAnalyzer Yes, QualiWare Yes, Salamander Yes, SharedMind Yes, Signavio Yes, StereoLogic Yes, Visio Other (please, specify) Question Title * 12. On which kind of BPMS software vendor is your organization implementing / going to implement their automated BPM processes? LexisNexis On one of the top five biggest generalist software vendors On one of the big global BPMS specialized software vendors On one of the medium size global BPMS specialized software vendors On one of the small size local BPMS specialized software vendors On one of the on-line low-cost BPMS platforms On one of the open software free-license BPMS platforms Own internal development Not applicable I don't know No answer Otra (especifique) Question Title * 13. Which are in your opinion, for the needs of your organization, the best BPMS platforms / BPMS vendors in the market? (please, mark up to 3 options) ActionBase Actionsoft AWS ActionStep Active End Points (now ActiveVOS) (Informatica) ActiveVOS (ex Active Endpoints) (Informatica) Activiti (Alfresco) Adeptia Adobe LifeCycleES Advantis (now WorkFlowGen) Agile BPM (Fujitsu) AgilePoint (ex Ascentn) Agilium Agiloft Alfresco Apache ODE Apia BPMS (Statum) Appian AppPoint Appway Apriso (Dassault) Aris Artech Arxivar Augment BPM (Velocis) AuraPortal Aurea Software Avaya Roubroo AWD (DST Systems) Barium BEA (Oracle) BeInformed BizAgi BizFlow (HandySoft) Bluespring Software BonitaSoft Bosch Software Innovations BP Logix BPMonline bpmware (BSN) Camunda Cardiff (HP) Casewyse Synergy cDevWorkflow Cibernos Colosa Process Maker comindware Content Sort Cordys (OpenText) Cuteflow DivvyHQ Docfinity Documentum (EMC) DST Global Solutions DST Systems Easy software Effektif eGAMBPM EIS (ex Exigen) EMC EmForge Enj BPMS (Bisil) expertBPM (Datadec) Flexite BPMS FlowCentric FlowConnect Fluxicon Forest FormVerse Freedom WorkFlow Fujitsu Interstage Suite BPM Fujitsu RunMyProcess Genexus BPMS Global 360 (OpenText) GXFlow (Genexus) HandySoft Health Studio HP Process Automation I don't know IBM BPM (ex Lombardi) iDatix Ideate iGrafx Informatica Intalio Integrify Intellect Business Process Studio (Polaris) Intellera IntelliPRO BPMS (Intellileap) Interfacing Technologies Interneer Interstage (Fujitsu) inubit (Bosch) Isis Papyrus IsoSoft Process Iyoto (Intellivate) Java Cups jbpm (RedHat) Joget jSonic K2 Kaisha Kana Software (Verint) kbeeworkflow Kofax Singularity Laserfiche Lawson (Perceptive > Lexmark) Lexmark Life Cycle Process Management ES (Adobe) LiquidOffice (Cardiff > HP) LPS Desktop® Process Management™ (Black Knight) LSPS Process Engine (Whitestein Technologies) Metasonic Metastorm (OpenText) Microgen MicroPact (Entellitrak) Microsoft Mobideo Model Driven Solutions (Enterprise Component) Navvia Newgen Nimbus (Tibco) Nintex No answer Nobel BPMS OpenText Process Suite Oracle BPMS Own internal development PallasAthena (Perceptive > Lexmark) Pectra BPM Savia Pegasystems Perceptive Pallas Athena (Lexmark) PerfectForms Pink Elephant BPM Plan (Cibernos) PNMSoft Sequence Polaris (Intellect BPS) Polymita (RedHat) PowerPoint Process Director (BP Logix) ProcessGene ProcessMaker (Colosa) ProcessMate Progress Savvion ProWorkFlow (ProActive Software) Questetra BPMS Roubroo (Avaya) RunMyProcess (Fujitsu) SAP NetWeaver Saperion Workflow Suite (Perceptive > Lexmark) Savmobify Savvion (Aurea) SBPM (CeraiT) ServiceLink Fusion (Black Knight) SigmaFlow Singularity (Kofax) Skelta BPM (Invensys) Software AG webMethods SolarNexus Soreco XpertLivy Status Symbox Synergy (Casewise) Technus (Alphagroup) Tibco Software TotalWorkFlow (Daviker) uEngine Ultimus Unibox Suite BPMS Visio vitProcess (PymeVit) Voxa W4 webMethods (Software AG) WebSphere Business Modeller (IBM) Workey (C-log) Workflow.com WorkFlowGen (ex Advantis) Workpoint WorkWareOne XMPro iBPMS XpertLivy (Soreco) Zengine (WizeHive) Otra (especifique) Question Title * 14. Do you / your organization use a specific BI (Business Intelligence), BAM (Business Activity Monitoring) and / or CPM (Corporate Performance Manager) tool for nearly real time monitoring / analysis of your business processes operation? I don't know No No answer No but we are studying it Not applicable Yes own internal development Yes, BiBOARD Yes, Cognos from IBM Yes, Excel Yes, Google Docs Yes, Hicare Yes, Jedox Yes, MicroStrategy Yes, Oracle products Yes, Pentaho Yes, QlikView Yes, Reporting Server Microsoft Yes, SAP Business Objects Yes, we use the BAM module provided by our BPMS platform Yes, WebFOCUS (Information Builders) Other (please, specify) Question Title * 15. Do you / your organization use a specific ESB (Enterprise Service Bus) tool to manage the SOA layer? I don't know No answer No at all No but we are studying it Not applicable Yes, Apache Yes, CapeClear Yes, Fiorano Yes, IBM Yes, Oracle Yes, RedHat Yes, Talend Yes, we use the ESB module provided by our BPMS platform Yes, WSO2 Other (please, specify) Question Title * 16. Do you / your organization use a specific BRMS (Business Rules Management System) to create, apply and maintain the business rules to be used in your BPM Processes? I don't know No answer No but we are studying it Not applicable Not at all Yes, SharedMind Yes, we use Corticon (Progress) Yes, we use Drools (JBoss > RedHat) Yes, we use IBM ODM (ex ILOG) Yes, we use Oracle Yes, we use the BRMS module provided by our BPMS platform Other (please, specify) Question Title * 17. Which are the most important features you are / will / would mostly appreciate in the BPMS platform (to be) chosen by your organization to implement its automated BPM processes? (please, mark up to 5 options) integration of docs, twits, posts, tasks in inbox On-line support centre Suitable for DCM (Dynamic Case Management) MS SQL Server SaaS offering Native integration with SharePoint Loab balancing Mutli-organizational charts Integration capabilities Global support directly from BPMS Vendor A single personal process task form for all the process class tasks BPMN 2.0 Support Native integration with ESB (Enterprise Service Bus) .NET Size of the installed base Integration of other BPMS tasks in inbox I don't know Available testimonies of satisfied users Java Clustering Native integration with a BRMS Clear / updated product on-line documentation Open source Dynamic divisions in process tasks forms Years in the market Global support from partners network Not applicable Local language documentation Personalized views in tasks inbox Powerful, reliable software vendor behind Hot-swap changes at class level Model driven, no programming Low price of licenses Open architecture (SOAP / REST) References of important customers No answer Powerful BAM (Business Activity Monitoring) Low maintenance fees Level of version I don't know Synchronization with external users DB Availability of standardized "prêt-à-porter" processes already developed on the platform On-line reallocation of tasks Mobility of personal process tasks User / Site personalized calendars Scalability IBM DB2 No answer Synchronization with AD / LDAP Multilingual Hot-swap changes at instance level Flexibility for changes and treatment of unexpected exceptions Own business rules engine Suitable for ACM (Adaptive Case Management) Cloud offering Dynamic real-time views / forms generator Business rules in/out tasks Simulation and what if Support to all our users not only certified ones or administrators Oracle DB Native integration with Alfresco Version upgrades backwards compatible with older versions in terms of process definition Multi-tenant Forms and Data Model separadted from Tasks Other (please, specify) Question Title * 18. Taking into account that there are more than 400 BPMS software vendors active in our days, how many do you think will be still alive in 5 years' time from now? More than 2.500 Between 1.000 and 2.500 Between 500 and 1.000 Between 250 and 500 Between 100 and 250 Between 50 and 100 Between 25 and 50 Between 10 and 25 Between 5 and 10 Less than 5 Not applicable I don't know No answer Other (please, specify) Question Title * 19. Referring to the BPMS platform are you using now, do your organization plan? To keep it in the future, for sure Most probably, to keep it in the future Probably, to keep it in the future Probably, to migrate to an other in the future Most probably, to migrate to another in the future To migrate to another in the future for sure Probably, migrate to a BPaaS provider Migrate to BPaaS provider, for sure Not applicable I don't know No answer Other (please, specify) Question Title * 20. For your organization, which is / will / would be the most suitable implementation modality of BPMS platform / BPM processes? On-premises On a private cloud On a public cloud On the cloud of the BPMS software vendor On the cloud of the BPaaS provider On any type of cloud deployment Not applicable I don't know No answer Other (please, specify) Question Title * 21. Who is doing / will do the implementation of automated BPM processes in your organization? The Quality department The IT department The Organization department The Process department Our own business and technological consultants A new team of internal people we have picked-up from other functions and we have / will train to do this job A new team of external people we have contracted / will contract Our own business people in collaboration with an external technological consultancy company The BPMS software vendor The BPMS software vendor in collaboration with a business consultancy company A business consultancy company A technological consultancy company Free-lance BPM consultants we have hired No body, because we are using BPaaS services from the Cloud, they are doing their processes customization / integration to our needs Not applicable I don't know No answer Other (please, specify) Question Title * 22. According to your own experience or knowledge, which is / was the average total time for implementing a medium complexity automated BPM process, from the discovering phase to its successful start-up? Less than 1 month From 2 to 3 months From 3 to 6 months From 6 to 9 months From 9 to 12 months From 12 to 15 months From 15 to 18 months From 18 to 21 months From 21 to 24 months From 24 to 27 months From 27 to 30 months From 30 to 33 months From 33 to 36 months More than 36 months Not applicable I don't know No answer Other (please, specify) Question Title * 23. Which functional areas of your organization are the most covered by automated BPM processes? (please, mark up to 3 options) Accounting Administration After Sales Support Backoffice Board of Directors Communication Consultancy Customer Service CXO Management Design Distribution e-Commerce Engineering Environment Finance Human Resources I don't know Internal Auditory Logistics Maintenance Marketing No answer No one yet Not applicable Operations Planning & Scheduling Production Projects Purchasing Quality Reporting Risk Control Safety Sales Service Delivery Shops Treasury Vendor Management Warehouse Otra (especifique) Question Title * 24. Which type of actors have your organization included in its automated BPM processes? (question multi-optional, mark as many as you want) Project managers Customer service people Salesmen LoB Managers COX managers Technicians Administrative staff Subscribers External collaborators Marketing staff Operators Blue collar workers Service people Providers Customers Citizens Students Fans Patients Followers Followers End users Clients Members All employees Not applicable I don't know No answer Other (please, specify) Question Title * 25. What approximate % of employees respect to its total number are interacting as actors in the automated BPM processes already implemented in your organization? No one Less than 1 % Between 1 and 3 % Between 3 and 5 % Between 5 and 10 % Between 10 and 15 % Between 15 and 20 % Between 20 and 25 % Between 25 and 30 % Between 30 and 35 % Between 35 and 40 % Between 40 and 45 % Between 45 and 50 % Between 50 and 55 % Between 55 and 60 % Between 60 and 65 % Between 65 and 70 % Between 70 and 75 % Between 75 and 80 % Between 80 and 85 % Between 85 and 90 % Between 90 and 95 % More than 95 % Not applicable I don't know No answer Other (please, specify) Question Title * 26. With respect to the total number of actors participating in the automated BPM processes already implemented in your organization, what is the approximate % of external actors (not employees)? No one Less than 1 % Between 1 and 3 % Between 3 and 5 % Between 5 and 10 % Between 10 and 15 % Between 15 and 20 % Between 20 and 25 % Between 25 and 30 % Between 30 and 35 % Between 35 and 40 % Between 40 and 45 % Between 45 and 50 % Between 50 and 55 % Between 55 and 60 % Between 60 and 65 % Between 65 and 70 % Between 70 and 75 % Between 75 and 80 % Between 80 and 85 % Between 85 and 90 % Between 90 and 95 % More than 95 % Not applicable I don't know No answer Other (please, specify) Question Title * 27. How would you qualify the experience of your organization on automated BPM processes implementation? Horrible, we have tried but we didn't succeed, then we have decided to abandon Extremely difficult for each new process we are implementing Extremely difficult in the beginning, but improving with every new process we are implementing Difficult in the beginning, but improving with every new process we implement Smooth since the beginning Smooth in the beggining, but slow in implementation Very smooth since the beginning Wonderful We didn't implemented any automated BPM process yet Not applicable I don't know No answer Other (please, specify) Question Title * 28. In your opinion, which are the main key factors for the successful and massive implementation of BPM in the organizations? (please, mark up to 5 answers) Contracting highly experienced BPM specialized consultancy company or free-lance professionals Begin with processes with low number of use cases Careful analysis of cost / benefit ratio before to implement the process Implement a transparently program to share BPM benefits between you organization and the internal and external affected third parties I don't know Expertise / seniority of the project team To have the availability / ability to contract the help of a local experimeted business consultancy company Don't make any investment nor take any commitment till having fully tested the automated BPM process solution Look for a "champion" with enough internal power to lead the project Creation of an internal BPM discovering / design / implementation group (Centre of Excellence) Implicate from the very beginning all the affected business area managers Selection of the right BPMS platform Not applicable No answer To implement a specific communication motivation plan to reduce cultural users / managerial barriers against BPM adoption Formal discovery and optimization of the business process before its automation, if that job is done by qualified OPEX professionals Cut complex processes into several small controllable sub-processes Take profit of the automation of the process to micro-outsource certain tasks of the process in certain moments Go step by step, one process after an other Select very carefully the first / next business process to be automated If it would be the case, give a negotiated relocation, even internal or external, to redundant people after implementation of the process Begin with processes with a high rotation (instances per month) Make a good choice of the BPMS platform Agile design, short development / improving cycles, step by step, first the mainstream and then the exceptions Don't invest in licenses, servers, installation, etc, before to be sure that the chosen BPMS platform is the right one Ask for help, advise and commitment of IT department Begin with processes which are clearly defined and stable Don't try to automate all the process tasks from the very beginning, just keep the most difficult ones as personal tasks to be intially informed manually I don't trust that such "successful" and "massive" BPM implementation can possible Project manager skills, experience and leadership qualities Contracting the customization / integration / use of the BPM processes from a BPaaS supplier Be sure that your transactional / registering corporate applications are complete and stable for interconnection with BPM solutions Don't invest, contract BPaaS services Implication of the key users in the definition of the process Be transparent. Implicate users in the project explaining openly the targets to obtain with the value chain: optimization>automation>micro-outsourcing Avoid complexity in the beginning Obtain explicit and sustained support from the high management To have and maintain a very solid, integer and efficient transactional and registering system to support the automated processes Begin with a quick win process Other (please, specify) Question Title * 29. In your opinion, which are the most relevant benefits your organization is obtaining / could or will obtain form the optimization, automation and micro-outsourcing of its business processes? (please, mark up to 5 options) Real time monitoring of the performance of our operations Obtain on-line real time KPIs of our operations Make our customers, providers and third parties work for free for us Relief management time for more value added task Reduction of process cycle times Make evident the performance of each employee / team Facilitate the implementation of automated bonus / malus variable retribution rules for employees Improve SLAs compliance Mobilize tasks Permit the flexible outsourcing of our operations Facilitate the implementation of automated bonus / malus clauses in service contracts with customers and providers Reduce the fraud Make transparent the business rules applied Facilitate disaster recovery Equilibrate workloads among employees Permitting continuous auditory Permits full traceability of who, when, how and even where he did what Speed-up the diffusion of changes on business strategies, rules and tactics Reduce dependence on specific employees No answer Improve and make it easier the external regulatory frame compliance Not only simple automation, but provide management reports and KPIs to monitor and improve business processes Fulfilling of internal regulations Making possible the concept of "extended organization" with the direct interaction of employees, managers, customers, providers, collaborators and end users in the operations of the company Improve communication with third parties Error reduction Tangible savings Much quicker reaction in front of external changes Easier treatment of exceptions Equilibrate SLAs compliance Dramatically reduction of low added value administrative tasks Increase security Pass from intensive supervision to supervision by exception Facilitate international expansion Improving work environment Allow us to focus on our core business tasks I don't know Other (please, specify) Question Title * 30. In your opinion, what is the average level of tangible savings the implementation of an automated BPM process is generating? Negligible Less than 5 % From 5 to 10 % From 10 to 15 % From 15 to 20 % From 20 to 25 % From 25 to 30 % From 30 to 35 % From 35 to 40 % From 40 to 45 % From 45 to 50 % From 50 to 55 % From 55 to 60 % From 60 to 65 % From 65 to 70 % From 70 to 75 % From 75 to 80 % From 80 to 85 % From 85 to 90 % From 90 to 95 % More that 95 % Not applicable I don't know No answer Other (please, specify) Question Title * 31. How many automated BPM processes per year is your organization going to implement for internal use in the next 5 years? Not for internal use No one One or two per year Between 3 to 5 per year Between 5 to 10 per year Between 10 to 15 per year Between 15 to 20 per year Between 20 to 25 per year Between 25 to 50 per year More than 50 per year Not applicable I don't know No answer Other (please, specify) Question Title * 32. What do you think about using a BPaaS service as a strategy for massive, affordable and sustainable deployment of your automated BPM processes? (please, mark up to 3 options) No, we are not in favour. What happens when communications fail? Yes, I / we are in favour but our customers don't No, we are not in favour. We prefer to invest instead paying a rent I don't know Yes, we would be in favour if our BPaaS provider guarantie us that our data and documents would be always in servers resident in our country Yes, we are in favour but the providers we know are not including in their service the interconnection with our corporate applications or they ask a fortune to develop them No answer Yes, we are in favour but the providers we have found are using low level technologies or even not know, which don't give enough confidence to us No, we are not in favour. For safety reasons, we want to keep our data and documents on-premises Yes, we are definitely in favour No, we are not in favour because regulatory / confidenciality reasons No, we are not in favour. We don't want to disclose our operations details and secrets to third parties Yes, we would be in favour but our operations are very varying month to month and BPaaS providers we have found they charge us always for the maxiumun usage level No, we are not in favour. We are worried about security of our data and documents. Yes, we would be in favour if our data and documents could be resident on-premises or in our private cloud Yes, we are in favour and already using BPaaS modality Not applicable Yes, we are in favour and will use BPaaS modality in the future No, we are not in favour. We don't trust on having part of our applications on-premises and part on the cloud Yes, we are in favour but we have very special operations, then is not possible to find our processes ready to use. Yes, we are in favour but the providers we have found have very standard and inflexible processes not adaptable to our specific operations Yes, we are in favour because of no investments nor long term compromise. Our only concern is to find a provider offering the process classes we need ready to use with no customization cost if that would be possible Yes, we are in favour but the providers we know ask for long permanence compromise periods Other (please, specify) Question Title * 33. In case of contracting BPaaS, which modality of service fees would your organization prefers to be charged by the BPaaS provider? (Please, mark up to 5 options) A fix lump sum per month A variable monthly fee calculated by applying a unitary price for each nominal user of the process A variable monthly fee calculated by applying a unitary price per each concurrent user of the process A variable monthly fee calculated by applying a unitary price per tasks done by the process A variable monthly fee calculated by applying a unitary price per each process instance served A variable monthly fee calculated by applying a unitary price per each document treated by the process Unitary prices being reduced when monthly consumption increases Applying an increasing discount per volume on the amount invoiced each month We will not contract this type of services Not applicable I don't know No answer Other (please, specify) Question Title * 34. In general, how would you qualify your experience as seller / decider / implementer / user of automated BPM processes? Excellent Very good Good Poor Very poor Horrible Not applicable I don't know No answer Other (please, specify) Question Title * 35. Do you think that to know and to analyse the results of this survey could be of interest for you / your organization? Not interesting at all Not so interesting Interesting for me Interesting Very interesting Extremely interesting Not applicable I don't know No answer Other (please, specify) Question Title * 36. Thanks a lot for your participation on this survey. Do you have any question, proposal, suggestion, complain, ... in order to improve our survey in the future? If you want to receive the results of the survey, please provide us an email address where to send the survey report. Listo