3 ways CRM surveys make your customer success efforts count

You’ve got ideas.

Big ideas. About new ads, products, marketing messaging, and more. But how do you know whether you’ve got a winning concept that’ll boost sales?

We asked 500 marketing professionals how they know which of their ideas will be successful. And while the vast majority agreed that testing is important, we were surprised at how few had the time and money to consistently test.

Last year, we showed you how SurveyMonkey Audience uses surveys to test new ad concepts before launch. Since then, we’ve been hard at work perfecting our survey methodology to develop a scalable, repeatable process for creating sound concept test surveys for just about anything—including ads, images, book covers, product ideas, just to name a few.

That’s why our survey scientists have put together a comprehensive guide to help marketers and product managers use surveys to quickly test new ideas.

In this guide, we’ll show you how to use surveys to test concepts and perform market research without delaying your launch or breaking the bank.

  • What we’ve learned from talking to marketers
  • Insights on research trends
  • What to avoid when it comes to testing
  • Tips for getting your timing right
  • Best practices for writing concept testing surveys
  • Real-world examples of how big brands use surveys to make decisions
안경과 헤드폰을 끼고 태블릿을 스크롤하고 있는 여성

SurveyMonkey puede ayudarte a hacer mejor tu trabajo. Descubre cómo generar un mayor impacto con estrategias, experiencias, productos exitosos y mucho más.

노트북으로 기사를 보면서 스티커 메모에 정보를 쓰고 있는 남성과 여성

Hornblower usa SurveyMonkey y la IA para aprovechar al máximo los datos del NPS, obtener percepciones sobre los clientes y mejorar sus experiencias.

안경을 쓰고 미소를 지으며 노트북을 사용하고 있는 남성

Descubre qué es la satisfacción de los clientes, cómo medirla y 8 estrategias para el éxito comercial con esta completa guía.

노트북으로 정보를 살펴보고 있는 여성

Usa esta guía para aprender a medir la satisfacción y la experiencia de los clientes con el indicador de esfuerzo del cliente (CES).