Perhaps one of the most confusing and challenging decisions to make in business is the pricing decision. Although pricing strategy can be a bit nerve wracking, the good news is that there are some established pricing methods available to help you. In this guide, we’ll talk you through how to optimize prices, and outline the top 5 pricing methods (and when to use them), putting you in the best possible position to get the most from your products, services and market.
Price optimization
Before we go into the specifics of the pricing decision, let’s start by thinking about how to optimize prices. Price optimization establishes the foundation for a sound pricing decision. Even armed with knowledge about what pricing methods are out there and how they’re used, you’ll still need to consider price optimization before settling on a pricing approach. Read on to learn about what we mean by price optimization and why it should be at the heart of your pricing strategy.
What is price optimization?
Price optimization is essentially a fact-finding process that you should follow in order to find the best possible price point for a product or service. The challenge of pricing is that it essentially involves a tradeoff. Low prices usually mean better value for the customer, which drives higher volumes of sales, but can represent a loss to you in terms of revenue that each individual sale brings in. Higher price points may mean that each sale represents higher overall profit, but if customers see the higher price as representing lower value for money, overall sales volumes will be lower. What price optimization does is help you to find that lucrative sweet spot between value and volumes, and that’s a precarious balance that can have a major impact on customer satisfaction, loyalty, sales, and ultimately— profitability and growth.
Sounds great, so how do you go about it? In fact, successful price optimization is far from an easy enterprise. It will require in-depth research of both your internal operations and your market. By combining market, business and consumer data, you’ll be able to answer questions like:
- What prices are our customers willing to pay?
- What kinds of discounts drive additional sales—and by how much?
- What prices suggest to our customers that our products are low quality?
- What prices suggest that our products are good value for money?
What information is used in price optimization?
Price optimization isn’t a game of trial and error. In order to get it right, you’ll need hard facts and data. The types of data you should think about gathering and incorporating into your analysis includes:
- Customer survey data. This is the best way to find out what customers are willing to pay, and to determine the linkages between willingness to pay at different price points, purchase frequency, likely customer churn, and the amount that customers will likely spend with you. Existing customers are an excellent source of information but it's important to glean insight from prospective customers as well. The types of survey questions you might ask include customers’ perceptions of your current pricing, their ideas about what constitutes value for money, and their likely reactions to loyalty programs, sales tactics, discounts, or promotions.
- Demographic/psychographic data. When gathering survey data, don’t forget to capture demographic and psychographic information like age, gender, household income and lifestyles. This will be crucial because different segments and categories of consumers will likely respond differently to different price points. Price optimization often means not just setting one price, but setting several.
- Historic sales data. If you’re already running your business, great news: you already have access to some very powerful data. Analysis of historical sales data can help you understand whether and the extent to which sales have changed in response to price changes.
- Operating costs. Profitable businesses need to cover their operating costs, so feed this information into your analysis too. This is especially the case if you’re using a cost-plus pricing strategy, or some kind of price designed to appear low in the minds of consumers, like penetration pricing or competitive pricing. More on that below.
- Inventories. It may not seem obvious but consider how many products or supplies you have in stock before you embark on your price optimization journey. Many companies have inadvertently undermined their reputations in the minds of consumers by heavily discounting prices, and driving heavy levels of sales, only to find that they quickly went out of stock, disappointing customers.
- Machine learning outputs. Some companies may find that they can use machine learning models to optimize prices. Machine learning can gather together and automate very large datasets in order to reach optimal prices quickly, efficiently, and with limited manual effort. Furthermore, machine learning models often take into consideration data that you might not have thought about using, such as weather patterns, seasonal changes and the occurrence of major events.
- Subscription lifetime value and churn data. If your business follows a subscription based model, don’t overlook the lifetime value of existing customers, as well as their churn rate. If you find that customers sign up and then quickly leave, you may find it is because prices are high compared to competitors, or that you need to lower prices in order to maximize subscription length, and hence customer value.
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What you need to optimize for
So, what do you need to optimize for? In addition to your basic, everyday pricing, we recommend performing price optimization for:
Starting prices
The point at which your product first launches is vital to establishing it in the market and in the minds of customers. If you start with too low a price, you may gain some early traction, but you could lose sales in the long run as you begin to raise prices, as customers begin to think you no longer represent value for money. Alternatively, too high a starting price could cause you to miss out on sales from that lucrative innovator/early adopter segment of consumer.
Discounted prices
In order to drive sales, you might think a discount is the way forward. That’s often the case, but what level of discount should you offer? A 5% discount might be seen as measly by customers but could protect your bottom line. A 50% discount could be seen as a bonanza, but might undermine long term profit. Price optimization is a delicate process when it comes to discounts.
Promotional prices
Which is better: slashing prices to half of their original price, or offering a buy one get one free (BOGO) deal? On paper, both strategies have the potential to yield the same revenues, but practice and paper are very different beasts. Price optimization can help you determine the most effective and profitable approach to promotional prices.
Why is price optimization important
Price optimization is crucial for a myriad of reasons, all of which make a contribution to your bottom line:
- Non-existent price optimization can lead to problems, missed opportunities, and low revenue. Under- or over-pricing products and services are among some of the biggest causes of business failure and lack of profitability.
- Optimizing price is a high-impact growth lever. In contrast, if you optimize your prices, you’ll be best placed to grow quickly, because you’ll not only have the revenues to leverage growth, but you’ll also have a loyal customer base that you know is willing to pay the prices you set.
- Having a strong pricing strategy in place can help better meet customer expectations and convince them to buy. Failure to meet customers’ expectations is a surefire way to drive them to competitors. You can only meet customers’ needs if you understand what those needs are, and that includes the prices they expect from you.
- Pricing optimization will result in a repeatable process. Research to support price optimization can be complex, but once you’ve got the data, you’ll be able to replicate the analysis over and over again, saving you time and driving sales in the long run.
- Portrays value. Optimal prices are the best way to portray that your prices are value for money. For example, there is a fine line between what customers consider a bargain, and what they consider to be too cheap. It’s not worth trying to guesstimate where that sweet spot lies—use hard facts and data to help you.
Tips for price optimization
If you’re just starting out with optimizing prices, take into consideration the following tips and guidance.
- Get to know your customers. Price optimization is all about meeting customers’ needs and expectations. Offer a price that conveys value for money, and that customers are willing to pay (as well as a price that covers your costs!) and you’ve reached an optimal price. You’ll never be able to achieve that fine balance unless you get to know your customers. Send regular surveys, request feedback, and speak to them during and immediately after purchase to better understand if your prices have met their expectations.
- Quantify value. What is value in the minds of your customer? This is actually a pretty difficult question to answer. The best way to answer this, of course, is to ask them directly. Using tools like the van Westendorp Price Sensitivity Meter, you’ll learn a lot about what customers consider to be too cheap, what they consider a bargain, and what they think represents value for money.
- Analyze data. Once you’ve gathered the data we’ve recommended above, analyze it—and then analyze it again! Customer demands, needs, expectations and their willingness to pay your prices are not static, and as a consequence, your pricing should be dynamic. For instance, if a hot new competitor enters the market, you’ll need to assess the impact of their prices on yours. Make it a habit to continually analyze data in order to make sure your pricing is always optimal. And, if you’re looking for a solution for help with this analysis—explore the Pricing Optimization solution by Momentive.
- Adjust pricing and monitor. After reviewing your data and adjusting your prices, make sure you monitor impact. Did that discount land effectively? Did that promotional sale help you acquire new customers, and how many? Price optimization is a long-term process so don’t forget to keep an eye on the consequences.
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Top 5 pricing methods
Cost-plus pricing
Cost-plus pricing is one of the most popular approaches used in pricing. It involves calculating the cost of producing one unit of your product, and then adding a mark-up percentage. That is why you’ll sometimes see this method described as mark-up pricing. Cost-plus pricing is focused solely on the cost of producing your product or service (COGS) and the amount of profit you’re hoping to gain, rather than what customers are willing to pay, and pricing is not manipulated in a way to persuade or attract customers.
Advantages of cost-plus pricing
The main advantage of cost-plus pricing is its ease. You do not need to go through rounds and rounds of price testing: simply calculate your costs, add your mark-up and you’re good to go. Assuming that the price is affordable to customers, profit may be guaranteed, and stability is built into the pricing structure.
When to use cost-plus pricing
Cost-plus pricing is common both among manufacturers who want to cover their costs, and by retailers who sell physical products purchased from suppliers. This is because there is a guaranteed cost that needs to be covered by sales.
Competitive pricing
Competitive pricing is similar to penetration pricing in that the goal is to drive the target audience away from competitors and towards your brand. Using this approach, you’ll continually track competitor prices and then take appropriate steps to try to beat them out. Some businesses, especially retailers, even use price-matching as a strategy, either by constantly reviewing and adjusting prices in line with those of rivals, or by providing customers with a guarantee to refund the difference if they come across the same product or service at a lower price. As you might imagine, while this approach helps to make sure that your prices are in line with market averages and expectations, over the long-term, this can be hard to sustain.
Advantages of competitive pricing
- Can be useful if limiting production costs is one of your strengths. If you pride yourself on obtaining the most expensive raw materials, your products are handmade, or your costs cannot be controlled, competitive pricing is not for you because it could cut into your bottom line (that’s why Louis Vuitton leather goods are so expensive!). However, if you’re able to keep costs low, you can adopt a pricing strategy that tracks the market, rather than internal processes and costs.
- Will keep price-sensitive customers loyal to your brand for reliably helping them stay within budget. Customer loyalty is highly lucrative, and it is to your advantage to take steps to retain customers and convince them to return to you time and time again. If you know that your market consists of at least some price sensitive consumers, consider using a competitive pricing strategy to foster long-term, repeat customers.
When to use competitive pricing
Competitive pricing is best used in highly rivalrous or saturated markets, or where there is a lack of differentiation between your products and those of your competitors. If your product is on the shelves alongside competitors, and customers are unable to distinguish them, they’re likely to make their choice on the basis of prices. This is why goods like milk, bread, gas and other indistinguishable products are often priced competitively.
Value-based pricing
In today’s competitive and saturated markets, value pricing is arguably one of the most important pricing methods. This approach takes into account how beneficial, high-quality, and important your customers believe your products/services to be. In other words, it takes into account what your customers view as good value for money, and tries to match that value with an appropriate price. This strategy is often a core part of retailers’ promotional campaigns, as they seek to appeal to customers who place a high premium on getting bang for their buck.
Advantages of value pricing
The main advantage of this approach is that it can deliver high levels of customer satisfaction. Customers love getting value for money and are highly dissatisfied if they think they’re being ripped off. As long as your products and services meet customers expectations and deliver on the value proposition, value pricing can be the key to happy, loyal customers.
When to use value pricing
Value pricing can be used in a number of different scenarios and for products and services of different types. The most important thing is to make sure that you understand what value means in the minds of your buyers—and we can help you obtain that all important insight.